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Seth’s Day Old Sushi

Seth - I wanted to point out that your day old sushi example is great illustration of how the lines between marketing and operations work to the detriment of businesses large and small. Certainly a sushi counter is a pretty small example, but they key question to ask (in my mind) is…

If the counter staff are discounting or throwing away old product regularly, why are the operational staff over-producing?

Is it a failure of communications between the front and back of the store? Front/Back, Marketing/Operations, Whatever/Whatever, should be transparent to each other. Many businesses seem to lurch from one decision to another because arbitrary organizational divisions interfere with communications. The sushi counter is a microcosmic example of such. Blogging (in a corporate setting) is one way to work around those divisions.

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Apple + Untarnished Image - a note to Seth

Seth, in response to Alignment, I wanted to point out that Apple has a long track record of not publically admitting mistakes and problems - a policy that has served them well in creating a powerfully clean brand perception despite the issues common to all manufacturers (battery issues, QC, etc.).

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